Terms & Conditions

Privacy Policy

The Advanced Distribution e-commerce website aims to provide a reliable, convenient, and user-focused online shopping experience. We understand that customers use e-commerce platforms to shop but may not always wish to share their personal information. Advanced Distribution respects customer privacy and is committed to protecting personal information when customers trust us by providing their personal data while shopping on the Adcompany.com.vn e-commerce website. This is our core principle regarding privacy and personal data protection on Adcompany.com.vn.

We collect only the necessary personal information to serve the following purposes:

Orders: To process matters related to your orders.

Account Maintenance: To create and maintain your account with us, including loyalty programs or promotional programs associated with your account.

Customer Service and Consumer Support: Including responding to requests, complaints, and feedback from you.

We collect your personal information when:

You directly provide it to us.

This includes personal information you provide mainly through the Adcompany.com.vn e-commerce website, such as:

• Full name, email address, phone number, address

• Account login information including any data necessary to establish an account such as username, password, ID/address

• Login information and security questions/answers

You interact with us.

We use cookies and other tracking technologies to collect certain information when you interact with the Adcompany.com.vn e-commerce platform.

Advanced Distribution is committed to protecting customers’ personal information when registering accounts on the Advanced Distribution website and ensuring that information is not shared with any third party. Throughout the entire purchasing process on the Advanced Distribution website, we ensure that customers’ personal information is always protected.

Customer personal information is stored and secured by:

Advanced Distribution – Advanced Distribution Company Limited
Address: 1D Pho Quang Street, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam.

For any inquiries regarding personal information or order details, customers can contact us via phone: (84-8) 3997 2779 – 7306 7890.

Customers may edit their personal information such as phone number or delivery address if they discover inaccuracies in previously provided data.

Payment Policy

Customers may choose the following payment methods when shopping online at Adcompany.com.vn:

1. Cash on Delivery (COD):
   Delivery staff will collect cash payment upon delivering the goods.

2. Direct Bank Transfer to Advanced Distribution account:

Transfer Information:

• Maritime Commercial Joint Stock Bank (MSB) – Cau Giay Branch

• Account Name: Branch of Advanced Distribution Company Limited

• Account Number: ‎03301010665889

 

Return and Refund Policy

To ensure customers feel confident shopping at Adcompany.com.vn and to provide attentive service, ADVANCED DISTRIBUTION announces the following detailed PRODUCT RETURN POLICY:

I. RETURN CONDITIONS

ADVANCED DISTRIBUTION accepts product returns within the specified time frame and according to the following process:

1. RETURN PERIOD

Calculated from the date of receiving the goods when purchasing online directly at Adcompany.com.vn.

• All products purchased through the e-commerce website can be returned or exchanged within 3 days if there is a manufacturer defect.

• Online returns are not applicable to products purchased directly at physical stores.

2. RETURN PROCEDURE

Customers should contact the order support hotline: (84-8) 3997 2779 – 7306 7890 and provide order information for returns. ADVANCED DISTRIBUTION will receive customer information and determine the appropriate return method.

• If the return is due to manufacturer defects, Advanced Distribution will not charge any additional fees.

• If the return is not due to manufacturer defects, customers are responsible for two-way shipping costs.

• Customers must present the purchase receipt provided by Advanced Distribution, included in the package, when requesting a return.

For any questions regarding the return process, please contact:

Customer Care Hotline: (84-8) 3997 2779 – 7306 7890
Website: Adcompany.com.vn
Email: ad@adcompany.com.vn