Partner Support

If you encounter a product issue, we recommend first contacting the retailer or seller where the product was purchased.

Please prepare the following information to facilitate the support process:

If additional assistance is required, you may contact AD for guidance on the appropriate support channel.

Distribution information may be shown on the product label or packaging where applicable. If you are unsure, contact us with the product details and we will help you verify the relevant information.

AD primarily operates as a distributor, supplying products through authorized retail and commercial channels. Consumers can purchase our distributed products through participating retailers and approved sales channels.

AD distributes a broad portfolio across FMCG, healthcare, cosmetics, and consumer products. Please explore our brand portfolio or contact us for information relevant to your business.

Please leave your business information, location, and product requirements on our “Contact Us” form. We will connect you with the appropriate sales representative for your area and channel.

Delivery arrangements depend on location, order size, product category, and agreed commercial terms. Our team will confirm the applicable delivery process when your account is established.

AD works with sub-distributors across Vietnam to extend market coverage. Territory arrangements are determined based on local market needs, existing coverage, and the requirements of each brand.