If you encounter a product issue, we recommend first contacting the retailer or seller where the product was purchased.
Please prepare the following information to facilitate the support process:
- Product name, model, and serial number, if applicable.
- Proof of purchase, such as an invoice or receipt.
- A description of the issue, including photos or videos when relevant.
- Warranty information, if available.
If additional assistance is required, you may contact AD for guidance on the appropriate support channel.